NEED HELP WITH SOMETHING LIVE?
Contact Support
Use this page when you need help with something we’ve already built or manage for you — websites, apps,
AI receptionists, portals, or integrations that are live and in use.
For new projects or fresh ideas, use the main Contact page. For anything that feels broken, confusing,
or urgent, start here.
Priority issues: We do our best to respond as quickly as possible for live-site problems.
When to Use This Support Form
The support form helps us route and resolve requests faster by capturing the key details up front.
Use it for:
- Something on your live website or app looks broken or is not behaving as expected.
- You need a small change or update covered by your maintenance or support plan.
- An AI receptionist, automation, or integration needs tuning or is misrouting something.
- You’re seeing an error, warning, or outage you’d like us to take a look at.
What to Include (Helps Us Move Faster)
- Which site, app, or number this relates to.
- What you expected to happen vs. what actually happened.
- Any error messages, screenshots, or steps to reproduce.
- How urgent this is for your operations.
Prefer Direct Contact?
You can always reach us directly if that’s easier:
- Call or text:
(817) 901-6544 - Email:
info@rocksempirellc.com
Submit a Support Request
Fill this out with as much detail as you can. We’ll review, confirm we’ve received it, and follow up
with next steps or a suggested fix.
By submitting this form you agree to be contacted by Rocks Empire LLC regarding this support request.
Not Sure If It’s “Support” or a New Project?
If you’re on the fence, send it anyway — we’ll let you know if it’s a quick support item, something covered
by your plan, or a bigger enhancement that makes sense as a separate project.
You can also email
info@rocksempirellc.com or text (817) 901-6544 if that’s easier for you.