HOW OUR SERVICES WORK
Terms of Service
These Terms of Service explain how Rocks Empire LLC provides its services, what you can expect from us,
and what we expect from you when we work together or when you use our website, apps, and related tools.
Last updated: September 11, 2025
1. Acceptance of These Terms
These Terms of Service ("Terms") govern your access to and use of the website, services,
and any digital products provided by Rocks Empire LLC ("Rocks Empire," "we," "us," or "our").
By visiting our website, requesting a proposal, signing an agreement, or using any services we provide,
you agree to be bound by these Terms.
If you do not agree with these Terms, you should not use our website or services.
2. Who We Are
Rocks Empire LLC is a digital studio that designs, builds, and manages websites, web applications, mobile-friendly
experiences, and AI-powered tools (including AI receptionists and internal systems) for businesses.
Business name: Rocks Empire LLC
Address: 998 Dove Hill Branch Rd, Weatherford, TX 76088, USA
Email:
info@rocksempirellc.com
Phone:
(817) 901-6544
3. Scope of Services
Our services may include, but are not limited to:
- Strategy, design, and development of websites and landing pages.
- Design and development of web apps, portals, and internal tools.
- Configuration and tuning of AI receptionists and automations.
- Ongoing maintenance, updates, and support for selected projects.
- Consultation related to digital workflows, integrations, and systems.
The specific services, deliverables, timelines, and pricing for a particular project will be defined in
a separate written proposal, statement of work, or agreement ("Project Agreement"). If there is a conflict
between these Terms and a signed Project Agreement, the Project Agreement will usually control for that project.
4. Eligibility and Business Use
Our services are designed for use by businesses, organizations, and professionals. By working with us,
you confirm that you have the authority to enter into agreements on behalf of the business or organization you represent.
You must be at least 18 years old (or the age of majority in your location) to enter into an agreement with us.
5. Project Process, Feedback, and Changes
Our projects typically move through phases such as discovery, planning, design, build, review, and launch.
We rely on your timely feedback and approvals to keep work moving on schedule.
- Approvals: When we send drafts, mockups, or staging links, we’ll treat your approval (written or
clearly implied) as permission to proceed to the next step. - Change requests: Reasonable tweaks and revisions are typically included as outlined in the Project
Agreement. Larger changes (such as shifting scope, adding new features, or revisiting approved work) may require
timeline and budget adjustments. - Delays: If feedback, content, or approvals are delayed beyond agreed timelines, we may need
to reschedule work or adjust delivery dates.
6. Your Responsibilities and Content You Provide
You are responsible for the accuracy, legality, and ownership of any content you provide to us, including:
- Logos, brand assets, and style guides.
- Text copy, images, videos, and other media.
- Pricing, policies, disclaimers, and business rules.
By providing content, you represent that you have the rights and permissions needed for us to use that content
for your project. You agree not to ask us to publish or use any content that infringes on the rights of others
or violates applicable laws or regulations.
You are responsible for any legal review of your own disclaimers, privacy policies, terms, or compliance-specific
language that appears on your website, app, or AI experiences.
7. Fees, Invoices, and Payments
Pricing and payment schedules for each project or plan will be outlined in the Project Agreement
or in a written proposal that you approve. In general:
- Project work: Often uses deposits and milestones (for example: an initial payment to start,
a progress payment, and a final payment near launch). - Ongoing services: Such as maintenance or AI plans, are typically billed on a recurring schedule
(for example monthly), until canceled as allowed by the applicable agreement. - Payment methods: We may use secure third-party payment processors and invoicing tools.
Payment instructions will be included on each invoice.
Late or unpaid invoices may result in pausing work, limiting access to certain services, or applying
late fees as described in the Project Agreement or invoice terms.
8. Intellectual Property and Ownership
Unless otherwise stated in a Project Agreement:
- Your content: You retain ownership of your existing logos, content, and materials you provide
to us. You grant us a limited license to use that content for the purpose of completing your project and promoting
our work (for example, in portfolios or case studies), unless you request otherwise in writing. - Project deliverables: After full payment is received as agreed, you have a license to use
the final agreed deliverables (such as your live website or app) for your business purposes. - Our tools and frameworks: We may reuse internal processes, code snippets, templates, or
design patterns we developed while working with you in other projects, as long as we are not disclosing your
confidential information.
9. Third-Party Tools, Platforms, and Services
Many projects rely on third-party services, such as hosting providers, payment processors, CRMs, booking tools,
or AI platforms. We do not control these third-party services and are not responsible for their uptime,
pricing changes, policies, or decisions.
Your use of any third-party service is subject to that provider’s own terms and policies. We will help connect
and configure these tools as part of your project where agreed, but we do not guarantee any specific results
from third-party platforms.
10. Use of Your Website, Apps, and AI Experiences
Once a project is launched or handed off, you are responsible for how your website, app, or AI implementations
are used in practice, including:
- Ensuring that your content, offers, and policies comply with applicable laws.
- Reviewing and approving any scripts, automations, or AI workflows we configure based on your instructions.
- Deciding how leads, customer data, and analytics are handled within your systems.
We can assist with configuration and best practices, but we do not operate as your legal, tax, or compliance advisor.
11. Confidentiality
We take reasonable steps to keep your non-public business information confidential and use it only as needed
to deliver your project. Likewise, you agree not to share non-public details about our internal processes,
documentation, or pricing with third parties, except as needed for normal business or legal purposes.
12. Disclaimers
We work hard to build reliable, professional digital products, but some things are outside our control.
To the fullest extent permitted by law, our services are provided "as is" and "as available"
without warranties of any kind, whether express or implied, including any implied warranties of
merchantability, fitness for a particular purpose, or non-infringement.
We do not guarantee specific results such as a particular level of traffic, revenue, ranking, or lead volume.
Digital performance depends on many factors, including your content, market, pricing, and external conditions.
13. Limitation of Liability
To the maximum extent permitted by law, Rocks Empire LLC and its owners, employees, and contractors will not be
liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues,
arising out of or related to your use of our services or website.
In all cases, our total liability for any claim relating to a project or service will not exceed the total amount
you paid us for the specific project or service giving rise to the claim.
14. Indemnification
You agree to indemnify and hold harmless Rocks Empire LLC from and against any claims, damages, losses, liabilities,
costs, and expenses (including reasonable attorney’s fees) arising out of or related to:
(a) content you provide; (b) your use of the services in a way that violates these Terms or applicable law; or
(c) any claim that your use of the deliverables infringes or misappropriates the rights of a third party, where such
claim is based on your instructions or materials.
15. Term, Termination, and Changes to Services
These Terms apply while you use our website or services, and while any active Project Agreement is in effect.
Either party may end a project or ongoing plan as described in the relevant Project Agreement.
- We may suspend or limit services if invoices remain unpaid or if we reasonably believe our services
are being used in a way that is unlawful or harmful. - We may update or discontinue certain services over time. For ongoing plans, we will give reasonable notice
of material changes whenever possible.
16. Changes to These Terms
We may update these Terms from time to time to reflect changes in our services, business, or legal requirements.
When we make changes, we will update the "Last updated" date at the top of this page. If changes are
significant and affect active clients, we may also send notice by email or include notice in project communications.
Your continued use of our website or services after changes become effective means you accept the updated Terms.
17. Governing Law and Dispute Resolution
These Terms and any disputes arising out of or related to them will be governed by the laws of the State of Texas,
without regard to its conflict of laws rules.
Before starting formal legal action, we both agree to first attempt to resolve any dispute informally in good faith.
If a resolution cannot be reached, disputes will be handled in the state or federal courts located in or serving
Parker County, Texas, and you consent to the jurisdiction of those courts.
18. How to Contact Us About These Terms
If you have questions about these Terms or how they apply to a specific project, please contact us:
Rocks Empire LLC
998 Dove Hill Branch Rd
Weatherford, TX 76088
Email:
info@rocksempirellc.com
Phone:
(817) 901-6544